The Users’ Commission (CDU) strengthens the role and involvement of users within the hospital. It meets at least six times a year and proposes improvement actions in its annual report, aimed at enhancing the regular functioning of the institution as well as the quality of care and services provided to users.
Users’ Representatives
Users are represented through the Users’ Commission (CDU) and in several other bodies, including the Supervisory Board of the University Hospital (CHU). They may also be involved in projects or initiatives that require their input.
The contact details of users’ representatives are available from the Department of Quality, Risk Management, and Users’ Rights. If you need to reach them, you may call: 04 73 75 24 66 or 04 73 75 10 74.
The University Hospital (CHU) maintains a partnership with patient and user associations. These associations have offices on both the Gabriel-Montpied and Estaing sites, where they are available to meet with anyone who wishes to speak with them. They can also be contacted at the association kiosk on the Estaing site (04 73 75 12 35) and at the Support and Information Center for Patients and Families on the Gabriel-Montpied site (04 73 75 10 84).
User Representation in Various Governing Bodies
- Au Conseil de surveillance du CHU : Marie-Noëlle Charbonnier, Viviane Puymal
- À la CDU : Marie-Noëlle CHarbonnier, Jean-Marie Buet, Viviane Puymal, Philippe Tinardon
- À la Commission d’activité libérale (CAL) : Philippe Tinardon
- À la commission de lutte contre les infections nosocomiales (CLIN) : Marie-Noëlle Charbonnier
- Au Comité de Lutte contre la Douleur (CLUD) : Viviane Puymal
Mission of the Users' Commission
The CDU contributes through its opinions and proposals to the development and improvement of the policy for caring for patients and their relatives. It also ensures that users' rights are respected.
To this end, it is consulted on all institutional projects that modify patient pathways. It is informed about the "patient experience" strategy implemented at the university hospital (CHU).
This committee facilitates the procedures for these individuals and ensures that they can, if necessary, express their grievances to the institution’s management, hear their explanations, and be informed of the outcomes of their requests. The committee receives the necessary information to carry out its missions.
As such:
- It participates in quality improvement and certification initiatives.
- It is informed of the occurrence of serious adverse events and the actions taken by the institution to address them.
- It is informed of all complaints and expressions of gratitude.
- It develops and implements a user project.
- It gives an opinion on the annual report concerning isolation and restraint practices.
- It gathers feedback from volunteer associations that have signed an agreement with the CHU.
- It reports its analyses and proposals in an annual report.
Updated on 19.03.2024
Composition
In accordance with Article R1112-84 of the French Public Health Code, the Chief Executive Officer enacted Decision No. 2024-3-57 dated March 19, 2024, establishing the composition of the Users' Committee (CDU) of the University Hospital (CHU).
In 2024, its composition was modified as follows, by a new decision of the Chief Executive Officer dated March 19:
Representative of the Chief Executive Officer
Ms. Agnès Savale, Deputy Director for Quality, Risk Management, and Users' Rights
Medical Mediators: Principal and Alternate
Dr. Lise Vernis, Principal
Dr. François Thouy, Alternate
Non-Medical Mediators
Ms. Elisabeth Lac, General Coordinator of Care, Principal
Ms. Estelle Laroux, Psychologist, Alternate
Users' Representatives
Ms. Marie-Noëlle Charbonnier, François Aupetit Association, Principal
Mr. Jean-Marie Buet, UNAFAM Association, Principal
Ms. Viviane Puymal, À Fleur de Maux Association, Alternate
Mr. Philippe Tinardon, France Rein Association
Representative of the Chair of the Medical Committee of the Establishment
Dr. Christophe Perrier, Hospital Practitioner, Emergency Department, SAMU, SMUR, Gabriel-Montpied Site
Representatives of the Committee for Nursing, Rehabilitation and Medico-Technical Care
Ms. Annabelle Portier, Senior Nurse, MOBEX Division, Principal
Ms. Christelle Massa, Senior Nurse, MNDO Division, Alternate
Representatives of the Supervisory Board
Prof. Annie Veyre, Qualified Individual Appointed by the Regional Health Agency (ARS), Principal
Mr. Philippe Rey, Qualified Individual Appointed by the Regional Health Agency (ARS), Alternate
Representatives of the Directors of the CHU’s Three Sites
Ms. Nathalie Brochet, Medical-Administrative Assistant, Gabriel-Montpied Site
Ms. Houda Benabdelkader, Deputy Director, Estaing Site
Ms. Lucila Modebelu, Deputy Director, Louise-Michel Site
Regulatory or reference texts
- French Public Health Code, Article L.1112-3 and Articles R.1112-79 to R.1112-94 of the same code
- Decision No. 2024-3-57 dated March 19, 2024, regarding the appointment and composition of the Users' Committee
